What makes a successful support UX of a package that is excellent for both users wanting a private request or people happy to share their feedbacks on Github or Gitlab?

Some key elements to ensure excellent support for both private requests and public feedback: 1.Private Support Requests: Dedicated Support Email: Provide a dedicated support email address for private queries (e.g., support@example.com). 2.Public Feedback: GitHub Issues: Maintain an active issues page on GitHub where users can report bugs, request features, and share feedback. If the package is commercial, an issue tracker alone may be sufficient. Community Forums: Encourage discussions and support on community forums like Our Umbraco.

Seems you didn't get my question! answer from experienced package developer with a similar use case who meet the problem and fixed it is better to answer. I feel your answer is like a GPT help! but thank you for your contribution.

hey @Tarik Thank you for the feedback. I understand you're looking for insights from developers. this is based on my personal experience and not from gpt 🙂