does anyone here actually do user train
# social
r
does anyone here actually do user train.. and not just for devs.. ie teaching the actual editors..
d
I've done user training on pretty much every project I've worked on. It varies greatly between clients and users. What questions did you have @Ravi ?
c
Yeah we do it for our clients
o
yup, we do onboarding training for clients
r
So the question is not for the release phase .. I suspect everyone has to do some training but what happens after 6 months one year You have support contracts etc but do you include training as part of that Is there a space for documents / courses to help those who inherit a site Or is there a generic video series that should be made so people can learn from a techie what the in and outs are What docs do you produce if any??
d
I hate to 'it depends' - but there are so many factors that dictate the level and frequency of training (skill, will) and quality and quantity of documentation (usually budget) it really needs to be tailored to the clients needs and requirements.
r
Okay so if unlimited budget .. what would you like to do
d
Full documentation for all roles. I've been lucky enough to work on projects where that has been the case, creating really good reference material can save a lot of wasted time. It also makes a really good starting point for training.