Umbraco BackOffice not loading
# help-with-umbracoj
jade
11/17/2023, 3:42 PMHi all! Thanks for reading, the back office for my umbraco solution is not loading and currently looks like the screenshot, the other screenshot is my console. I have a feeling it's something to do with these console errors. Has anyone come across this before?
This is a deployed environment. Thanks
a
Ambert
11/18/2023, 1:56 PMHow did you deploy, did you do a 'dotnet publish' and published those files ?
Ambert
11/18/2023, 1:57 PMDefinitly has something to do with the console errors 😉
j
jade
11/20/2023, 9:41 AMelastic beanstalk, so very managed deployment. I imagine it was something similar to dotnet publish
jade
11/20/2023, 9:42 AMany ideas?
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Ambert
11/20/2023, 12:21 PMI personally have no experience with it, when you check the publsihed files, do you have a umbraco folder with all its contents ?
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jade
11/20/2023, 12:43 PMi do! Seems to have all the required js for the backoffice
jade
11/20/2023, 12:44 PMi've checked the accuracy of the server time, cors, the iis server has full control over the web app etc
jade
11/20/2023, 1:32 PMSo i'm also getting this error /umbraco/Application?umb__rnd=482d8f7c3bbd2e7c8d56fe7a56870c75031815bd unable to load script source
jade
11/20/2023, 1:32 PMby the way, the backoffice works perfectly in local dev env
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Ambert
11/20/2023, 3:42 PMYea it seems like none of the files can be loaded for the backoffice, but the question is why
Ambert
11/20/2023, 3:42 PMYou dont have other console errors where the scripts are blocked or something ?
m
McGurk
11/20/2023, 5:13 PMDo you have a CSP in place?
j
jade
11/21/2023, 10:58 AMno - no content security policy as of right now, made sure to troubleshoot
jade
11/21/2023, 10:58 AMand no - no other console errors, just blocked scripts
jade
11/21/2023, 10:58 AMvery confusing!
jade
11/21/2023, 2:59 PMhave changed the deployment to dev and still not working
jade
11/21/2023, 2:59 PMno obvious diff between local and deployed version
jade
11/21/2023, 3:06 PMthe main problem seems to be the angular.js isn't loading at all
jade
11/21/2023, 3:12 PMcould not load content for XXXX/umbraco/lib/angular/angular.js (HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE)
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Ambert
11/23/2023, 9:18 AMYea tthat means it cant find the files.. Are you sure the file is there in that location, physically ?
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huwred
11/23/2023, 9:23 AMIf the files do exist, check the folder permissions
m
Mike Chambers
11/23/2023, 9:25 AMthose files will come from the razor class library/embedded resources in core, so might not be physically present?
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Ambert
11/23/2023, 10:44 AMHe could try opening one of the files directly (just navigate in your browser to the specfied file), if it doesnt open, it's probably a publish/hosting issue
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jade
11/27/2023, 10:15 PMHi guys, i fixed it by changing the environment variables in elastic beanstalk
p
ProBot ✨
11/27/2023, 10:15 PM@User May I suggest “friends” instead of "guys"? We use gender inclusive language in this Discord. 😀
j
jade
11/27/2023, 10:15 PMno idea why they work fine in the staging environment and not production, but nice accidental security feature?
jade
11/27/2023, 10:16 PMthis was also an issue, the files weren't physically present when it was running with debug=false for some reason
jade
11/27/2023, 10:16 PMchanging debug=true seemed to make it work but definitely not a satisfying result
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