Usync Export/Pack
# help-with-umbracom
Matt Wise
02/15/2024, 2:01 PMI have a new copy of a site and they only need one folder of media but on creationg of a Sync Pack its 5GB 😦 I have tried spliting this into multiple packs however I get the following error after the first pack is successful...
The site is on Azure but not load balanced.
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Missing pack folder, "C:\local\Temp\UmbracoData\177bc4523e7d5ea953dc1f752d1fe4b577dd45a4\uSync\exports\514405d6-c753-42cf-b919-2a7244b687c9\uSync" this may be a load balancing issue?k
Kevin Jump
02/15/2024, 2:04 PMyou say its not load balanced ..... 😉 can you just confirm it didn't autoscale ?
Kevin Jump
02/15/2024, 2:06 PMIf your media is massive, its often quicker, to grab the actual media folder (from blob or something), create a sync pack with the media items (but don't include the media files) .
then copy the folder to the media location and then import the sync pack,
its not that you can't do what you are doing but when its massive amounts of media, you do run into server/browser limits quite a lot.
Kevin Jump
02/15/2024, 2:07 PMyou could also connect the two sites with publisher and 'just' push the media.
that will do all the splitting and stuff for you, - it can push a lot of files between sites because it is splitting it into multiple requests/zip files
m
Matt Wise
02/15/2024, 2:14 PMNo scaling and the staging slot is not running.
Its a database copy so I have all the media records maybe i need to try just a full media copy. I was trying to avoid the whole media Library (thats closer to 10GB)
Matt Wise
02/15/2024, 2:15 PMTried with publisher first I think some IP restrictions (I dont have control of ) are blocking me 😦
k
Kevin Jump
02/15/2024, 2:16 PM😦 - in that case I would double check the sync pack (its a zip file so you can open it) see if it actually has a uSync folder in it ? (they can sometimes not have a usync file, but your media ones really should).
also check logs see if the unzip didn't fail (again it should tell if this happens).
Kevin Jump
02/15/2024, 2:16 PMits also possible (but highly unlikely) that the site swapped resources mid process, so the temp folders went
m
Matt Wise
02/15/2024, 2:17 PMuSync fodler is there, and no logs about failing to unzip
k
Kevin Jump
02/15/2024, 2:17 PMis it consitantly failing (e.g have you tried again 🙂 )
m
Matt Wise
02/15/2024, 2:17 PMTried again restarted the site (as it worked first time) and still the same
Matt Wise
02/15/2024, 2:18 PMwonder if its a bad media item Ill try a smaller package
k
Kevin Jump
02/15/2024, 2:18 PM😦 - what version are you on ?
Matt Wise
02/15/2024, 2:19 PMumbraco 10.8.2
Matt Wise
02/15/2024, 2:20 PMIt might of done it but reported fialing 😄
Matt Wise
02/15/2024, 2:20 PMlooking at the images on the site
k
Kevin Jump
02/15/2024, 2:21 PMwhat step did it fail at ? - might just have been the reporting
m
Matt Wise
02/15/2024, 2:22 PMIt reported fine then on import it failed might of been second pass
Matt Wise
02/15/2024, 2:22 PMbar was all blue went back then full blue with error
k
Kevin Jump
02/15/2024, 2:23 PM🤔 will take a look see what might have happened
m
Matt Wise
02/15/2024, 2:24 PMill let you know if this this next one works and does the same just 3 images this time
Matt Wise
02/15/2024, 2:25 PMyeah looks to just be a reporting error, it is working
k
Kevin Jump
02/15/2024, 2:33 PMHumm, working for me 😦 - what options are you picking on the sync pack ?
https://cdn.discordapp.com/attachments/1207688226911813732/1207696169300660294/image.png?ex=65e095b4&is=65ce20b4&hm=d188dd35235d8e52919dfc3023e9d12d6e837b862f8dec98a9ded0385d476fe3&
m
Matt Wise
02/15/2024, 2:37 PMjust media items and everything else default
Matt Wise
02/15/2024, 2:38 PMitems are 2-3 folders deep
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