Need help exporting content from Umbraco database
# help-with-umbracoc
Chriztian Steinmeier
03/06/2024, 8:14 AMHi there - I have a site that's gone down-down-down on Cloud with apparently no solution in sight for getting it back online. It's not even possible to log in to the Backoffice, so all I have is access to the Database and all files etc. — I've tried to create a blank project and connect it to a local DB copy but I am still unable to get it working. ("No data for media 1500" is the error). What would you suggest?
s
skttl
03/06/2024, 8:22 AMLooks like the error message is from NuCache 🫣 Maybe you can get cloud support to somehow rebuild that? Don't know if its possible to just delete the NuCache.Content.db file, it's not accessible from Kudu on a Cloud project, which is why you probably need support.
skttl
03/06/2024, 8:22 AMskttl
03/06/2024, 8:24 AMYou mentioned you have DB access... is there a row with nodeId 1500 in the cmsContentNu table?
skttl
03/06/2024, 8:26 AMInteresting comment here that might help you https://github.com/umbraco/Umbraco-CMS/issues/12469#issuecomment-1137169465
c
Chriztian Steinmeier
03/06/2024, 8:32 AMThanks Søren!
Cloud support has tried multiple things already.
No, there is no nodeId 1500 in the DB...
I don't think I understand what happens in that second link :D
Chriztian Steinmeier
03/06/2024, 8:37 AM(But it's the exact same errormessage that the portal shows - the cache file being used by another process)
s
skttl
03/06/2024, 8:57 AMIt suggests that toggling the serializer for NuCache should rebuild that table on startup. But I'm not sure if its even possible to do in modern versions anymore 🙂
skttl
03/06/2024, 8:58 AMMaybe (on you local copy - and make sure to backup) try to just empty the cmsContnentNu table and see if that helps?
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