Umbraco Cloud stability issues
# help-with-umbraco
s
Hey There 🙂 I've been having issues when using Umbraco Cloud and doing very minimal work, with only a handful of editors. The Development environment is seemingly forced to reboot constantly with no exceptions or apparent reason. So far I've been able to force the reboot by just navigating the frontend or doing small edits in the backoffice using a single user. Has anyone experienced similar issues or have any idea on what could cause this behavior. Locally the site is running superbly. The solution is configured to run in production mode, with no models builder or debug settings enabled so performance should be much better. I know it's a development environment, but I would expect it to be stable enough for very light editing with only a couple of users. There's not really much custom code yet and most of what's there is not being called at the moment, leaving mainly Umbraco code to be executed. https://cdn.discordapp.com/attachments/1290982582493642815/1290982583278112838/Screenshot_2024-10-01_at_14.04.31.png?ex=66fe70b9&is=66fd1f39&hm=3dbb4441079bf0faf652cc8e10f6ce2dfa5936bba87f1cc217bcc4aaffe68ac5& https://cdn.discordapp.com/attachments/1290982582493642815/1290982583814852608/Screenshot_2024-10-01_at_14.04.51.png?ex=66fe70b9&is=66fd1f39&hm=4253408b58401d93dfeae40a1c029df4c8a0823073d25762997a872bb92243ac& https://cdn.discordapp.com/attachments/1290982582493642815/1290982584494461009/Screenshot_2024-10-01_at_14.05.05.png?ex=66fe70b9&is=66fd1f39&hm=ff1508ea5609a9cb25371a9feb683074b45530bad79c5086a2cde205a05ff905&
d
We have been build a project for a client in Umbraco Cloud for the past few months, using a development environment for integration testing, and a "staging" environment for QA. While performance hasn't been stellar, we have not experienced the kinds of issues you are describing. And we have a LOT of custom code.
c
To chime in: We've had a mixed bag of results in all honesty. Got 1 Baseline parent serving roughly 20 projects on cloud. A good 50% of them are stable and never encounter issues The other 50% can have a plethora of issues that can result in hanging sites / examine caches corrupting / Package configurations becoming invalid. Considering they are all based off the same baseline with each child only having its sass and css change, it does make it tricky to denote if its something wrong in the setup or if somethings faulting in the clusters themselves
s
Thanks for the input! Currently I'm in contact with Umbraco Cloud support to hopefully get this resolved. It's escalated to second level support, so hopefully I can fish for some technical details. I'll update the post if or when I get some more info from the support team. So far I've been unable to locate anything in particular that could cause these issues. Though we have also noted the Examine Index breaking and requiring manually removing index files in Kudu.
For those interested, I've gotten this response and the stability of the environment seems to be better now: > "...removing the TEMP folder, and restarting. > Looking at the logs before it seemed there were some issues with some indexing/caching, so the db locked up. > But it seems like that issue was resolved by removing that folder" The "...that folder" referenced in the text is the TEMP directory. As previously stated, I also manually removed and rebuilt the Examine Index, which might have contributed to resolving the issue. Anyway, not too much concrete information on what was done or why it lead to such severe problems without any visible error information. So for now I'll consider the case resolved Thanks to you all for sharing your experiences with Cloud 🙏
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