Our customer failed to login a couple of times and got locked out. We tried to lock out the member in the backoffice. The operation succeeds, but the member remains locked out. How to unlock the user? I cannot find any errors in logs. Umbraco v13.5.2 https://cdn.discordapp.com/attachments/1318945143474356326/1318945143830609984/lockout.gif?ex=67642ae3&is=6762d963&hm=41002fb6be19cf2d83bd948c663c62f8db385927fac07af29d899e9e6294e5ff&

You can usually unlock the user directly in the database. Usually it's the 'noConsole' property on the user table that is set to true. Still weird that you cannot unlock the user through the backoffice

This is for members, not users. Members don't have

noConsole

property in the DB.

ah ok, I thought you were talking about users

If you need it for members it is a normal property...

sql
SELECT TOP (1000) [id]
      ,[dataTypeId]
      ,[contentTypeId]
      ,[propertyTypeGroupId]
      ,[Alias]
      ,[Name]      
  FROM [dbo].[cmsPropertyType]
  where Alias like '%lock%'

usually 31 for the

umbracoMemberLockedOut

then

sql
SELECT TOP (1000) [id]
      ,[versionId]
      ,[propertyTypeId]
      ,[languageId]
      ,[segment]
      ,[intValue]
      ,[decimalValue]
      ,[dateValue]
      ,[varcharValue]
      ,[textValue]
  FROM [dbo].[umbracoPropertyData]
  where propertyTypeId = 31

should get you values that you should be able to alter from 1 -> 0 to unlock.. and then rebuild the nucache via the backoffice.